Monday, June 1, 2009
June 1, 2009 ~ Volume 1, Issue 3
This letter may be confusing, because I started it the one day when I sent my message to Telus and finished it the next day with my letter to everyone else. At the end of this letter is some communication I have had with the Telus Abuse Team throughout March, April and May of this year.
No one has to tell me that I send out a lot of emails – I also post on 2 Facebook accounts – one for MissingJessie Foster and one for Glendene Grant, MySpace, NowPublic, 3 blogs [Jessie blog, news article blog, newsletter blog], our own forum FindJessie and many other missing persons blogs & forums that I am a part of. I also spend a lot of time getting Jessie’s story in the media.
But I was still shocked when after several months of Telus ‘whitelising’ my IP Address every 48 hours (this was their suggestion), so I can send out my emails to our family, friends, supporters, investigators (police, private eyes, bounty hunters), media, many different missing persons networking sites that is helping us with Jessie’s search – to everyone; they shut off my outgoing emails to my account. I have all the emails sent by then telling me it is done (see the latest email as an example below), wishing us luck and prayers in our search for Jessie.
Then I get a call yesterday from Abraham-ID#: 826001 from the Telus Abuse Team (the same group of people who have been in constant communication with me about this issue) telling me that I am spamming (now let me clear up one thing that was explained me to months ago when I got a call from Telus Abuse several months ago telling me that I have not been reported as a spammer by anyone, but the Telus system is recognizing my account as sending out enough emails that they thought it may be from spamming. After talking to me, they knew that was not what I doing – they realized I was simply trying to find my child) I was surprised, not just because of the arrangement I had with them, but because I am not spamming. I have asked over and over that is someone does not want to receive emails, all they have to do is ask to be removed – you can believe I have been asked and I have removed many addresses – for many different reasons (there is just too much stuff to read; they are using a blackberry or other handheld email device and they don’t want all the emails on it – they emails are pretty depressing, no doubt, they are about missing persons, kidnapping, murder and human trafficking, even though it is the same thing that movies and television shows are all about these days – there have been many reasons, but the fact is, they do not need a reason. All they have to do is ask. However, some people are simply put BIG FAT BABIES (sorry, that was rude of me). Rather than ask or even DELETE the emails, or here is a good one: BLOCK MY ADDRESS. They all work, but no – there are people out there who would waste more of their time emailing my Internet/Email provider and complain about a mother searching for her child. Some people really do not have much of a life, if they have time for that. I mean, I get dozens of spam a day – YES, A DAY, all through Telus email – no, they do not stop the emails about making some guys p**** bigger, or pills to ‘get it up’ or to ‘keep it up’ (sorry folks, had to say it, as that is what real spam is about and I get tons of it a day and Telus does nothing to stop it – even reporting it as spam, they want us to do the investigating on the emails – simply forwarding it gets you a message back that they need THE HEADERS, THE ‘THIS’ AND THE ‘THAT’, making it so people just DO NOT BOTHER).
But yet, here I am, one day off – today – and I have spent the entire day in tears, trying to see what I can do about fighting the giant corporation TELUS COMMUNICATIONS – like it was not enough for me to be up against the likes of Facebook disabling so many accounts only there to help find the missing.
So, seriously, if someone has a better idea of what I should be doing for over 3 years since Jessie went missing PLEASE TELL ME, because if I am not doing that, I am going crazy. I am crying – I am a mess. I need to keep going, I need to know that on a daily basis, even hourly and more – that someone, anyone, even if it is me, is working on Jessie’s case. So, if it was your child that disappeared off the face of the earth, never to be heard from again for over 3 years, WHAT WOULD YOU DO?
So, obviously, from my tenacity and my non-stop work on Jessie’s case, I have not just managed to anger Facebook enough to cancel 13 accounts (now, with the Facebook issue, I simply go get a new email address, and sign up for a new account and start over…and over…and over…and over. What else is there to do? There are so many people on Facebook, there are so many groups for the missing – some even started by myself that I find I always go back and get another about started), but now that I have got Telus, a HUGE Canadian communications corporation in Canada mad at me I do not know where to turn, BUT TO MY FRIEND ALL OVER, ESPECIALLY IN THE MEDIA – HELP US STAND UP TO TELUS – TELL THEM THAT THERE ARE SITUATIONS THAT DIFFER FROM THE REST AND THEY NEED TO BE PREPARED TO MEET WITH THEIR CUSTOMERS ON A LEVEL THAT IS UNDERSTANDING OF THESE CIRCUMSTANCES.
Telus is mad enough to stop me from emailing anyone from my own email address, email@example.com. I use this email address a lot. I also have my firstname.lastname@example.org email address, which I will be using more often now, because there is no chance for this account to EVER be shut down, at least not before we find Jessie – this address is attached to our www.jessiefoster.ca website and it is sponsored by our good friend and my hubby Jim’s boss, Doug Wells – Comtec Electrical with special thanks to Patricia Cornborough for all the work and long hours she puts into it.
The following is just a small amount of the media attention that Jessie’s case has received since she went missing, there is much, much more available online – the first one (Geraldo at Large) airing less than a month after she disappeared.
TELEVISION SHOWS: Geraldo at Large ~ Apr. 24/06; Maury Povich (at the 3:46 mark of the Geraldo video) ~ Oct. 11/06; Montel Williams ~ May 24/07; Montel Williams ~ July 8/08; America’s Most Wanted ~ Nov. 15/08; upcoming E! Entertainment documentary ~ Aug. 26/09; W-Five ~ not filmed but in the works since May 27/09 (they called me, out of the blue, on Jessie’s 25th birthday about doing a story on her case and ‘helping us find her’).
NEWS VIDEOS: CTV – Jessie Foster, 2 Years Missing ~ Mar. 29/08; CTV – Search renewed for B.C. woman missing in Vegas ~ Nov. 1/08; CTV – The Ground Search for Jessie Foster ~ Nov. 5/08; KRQE (Albuquerque, New Mexico – 13 bodies found in mesa) – Mom thinks mesa bones may be her child ~ Mar. 11/09; ABC Nightline – Hunting Humans on the Highway (at the -1:07 mark) ~ May 15/09.
OTHER VIDEOS: May 15/09; this is from a local Kamloops woman who called me and offered support when Jessie first went missing – she even made this video for us – for Jessie (there has been over 21,000 hits to that video). There are many other videos that have been made my other people supporting our search for Jessie; especially by CJaye, the Video Lady who makes videos for missing persons worldwide. Links to just a few of the videos about Jessie’s case ~ missing persons ~ human trafficking: Jessie Foster; Jessie Foster – Missing from North Las Vegas - $50,000 Reward; Jessie Foster Missing for 3 Years; Jessie Foster, Missing for 3 Years.
GOOGLE SEARCH FOR JESSIE STUFF: videos (Results 1 - 10 of about 36 for “Jessie Foster”), pictures (Results 1 - 20 of about 3,150 for “Jessie Foster) and articles, etc (Results 1 - 10 of about 11,800 for “Jessie Foster”).
MAGAZINES: National Enquirer ~ Aug/08; Oracle 20/20 ~ Sept/08; CrimeWatch Canada ~ Oct/09; TruckJobSeekers.com – 18 Wheel Angels Awareness Program: Campaign 142 ~ May 2009.
BOOKS: MISSING! The Disappeared, Lost or Abducted in Canada by Lisa Wojna ~ Aug/07; Profiles of Hope, a recipe book with stories of the missing included from the Kristen Foundation ~ to be released.
NEWSPAPERS / RADIO SHOWS & NEWS BROADCASTS / TELEVISION NEWS & SPECIALS: Missing Pieces radio show (two times – Episode 22: I Have a Missing Daughter & Episode 79: The Search for Answers Continue); Mike on Crime (many times); Scared Monkeys (several times – Oct. 15/07 with LaDonna Meredith; Nov. 18/08 with me; and Mar.5/09 with me); CFUN Radio [on the Nik & Val show and the Nik & Marke show]-Vancouver, BC (several times); CJOB Radio-Edmonton, AB. There are actually just too many to mention (sorry to those not mentioned, I do appreciate you all), but you will see most of them in my News Article blog, my FindJessie & Peace4Missing forum, and on my NowPublic site – I want to get this info to as many people as I can, to the world if possible.
This is the letter I sent to Telus – and YES, the mother of a missing child will beg – I will beg for help and not feel bad about it at all. (Now remember – PLEASE EVERYONE, if you do NOT want to get my emails, I DO NOT MIND. But please, ask to be removed, if you don't how will I know. I do not know if I have been reported as a spammer, or if Telus computers see me as one, regardless, I know I send out lots of emails, but I feel I have to, in order to keep Jessie's case active and people still looking.)
Please, please, please, I need your help or someone's help. This needs to be forwarded or given to someone of authority with Telus, NOT TO THE ABUSE TEAM, but to their supervisor, or at least the supervisor of one Abraham-ID#: 826001. This is important AND URGENT. If this email goes to Abraham-ID#: 826001, then I expect you to forward it to your supervisor so I can get the proper follow-up on my complaint against you and my request for help from Telus in this terrible situation our family....MY DAUGHTER, is in.
Abraham-ID#: 826001, from your Telus Abuse Team in Edmonton just called me with the RUDEST attitude. He refused to allow me to talk to his supervisor, as he said he was the supervisor, but everyone has a supervisor or a boss above them unless they own the company, and he told me, RUDELY, that he doesn't care what my reason for my emailing (even told me flat out that my missing daughter is NOT AN ISSUE - WHAT? - I need his supervisor's contact email or toll free number, since I have no long distance on my phone, as we are teetering on bankruptcy, since every penny we earn goes to investigators, our reward and the investigation - 10's of 1000's of dollars), because, simply put...I AM A SPAMMER. I have over and over asked anyone who does not want to receive my emails to please ask and they are removed immediately from my addressbook, and sometimes people do. Abraham-ID#: 826001, would not tell me, as others have, whether it is a personal complaint or if the Telus system is seeing lots of emails from me.
MY DAUGHTER HAS BEEN MISSING OVER 3 YEARS, IF MY INTERNET PROVIDER LIMITS ME ON EMAILS, THEN PLEASE, TRY TO HELP ME, NOT THREATEN TO CANCEL MY EMAIL ADDRESS THAT IS KNOWN TO THOUSANDS OF PEOPLE IN REGARDS TO MY INTERNATIONAL, ENDANGERED MISSING DAUGHTER, JESSIE FOSTER (WHO IS LIKELY THE VICTIM OF A HUMAN TRAFFICKING RING).
In the past, the Abuse Team asked me to email them every 48 hours with my IP address (and I do) so I can be whitelisted and be able to send my emails to our family, friends and supporters worldwide (as a human trafficking victim, we do not know where in the world Jessie is, so we have people all over the world helping us in our search - sadly, everyone at Telus has been excellent and totally understanding of this tragic and most different situation (they have never had a customer with a missing child or my request to email to my large address book - thank God for them and for your other customers).
I am shaking so badly, he has upset me so much? Seriously, with what I deal with on a daily, hourly and more, basis, why did he feel the need to put me through this? Also, when I asked for the contact phone number to telus abuse, Abraham-ID#: 826001, said it so fast, I could not write it down, when I asked him to repeat it, he did it again and when I asked a third time...this time I was upset even more for his terrible customer service / attitude towards me, that I raised my voice so he hung up on me - I am sorry for raising my voice - even though it was not by much, but he was totally out of line in his attitude and words to me. Even my daughter that was here with me was trying to take the phone from me to find out what his problem was, but he hung up the phone in my ear before she could.
You have it, but still, my phone number is: 250-374-6137. Glendene Grant.
REWARD: $50,000 to the person who helps us find Jessie
SO FAR, NEITHER MY LETTER NOR MY PHONE MESSAGES HAVE BEEN RESPONDED TO BY ANYONE IN TELUS COMMUNICATIONS CORPORATION – CONTACT US – TELUS CORPORATE OFFICE: 604-697-8044
Link to my Jessie Foster blog with all the correspondence between the Telus Abuse Team and my self for about 9 weeks ~ they seemed to really care and be interested in helping us in any way possible ~ until that abruptly ended on May 29th.